Hurt, K., & Dye, D. (2024). Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to de-Stress the Workday, Build Collaboration, and Calm Difficult Customers. HarperCollins Leadership.
Chicago Style (17th ed.) CitationHurt, Karin, and David Dye. Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers. Nashville: HarperCollins Leadership, 2024.
MLA (9th ed.) CitationHurt, Karin, and David Dye. Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration, and Calm Difficult Customers. HarperCollins Leadership, 2024.
Warning: These citations may not always be 100% accurate.