The heart of hospitality : great hotel and restaurant leaders share their secrets /

Bibliographic Details
Main Author:	Solomon, Micah (Author)
Corporate Author:	EBSCOhost
Format:	eBook
Language:	English
Published:	New York : SelectBooks, Inc., [2016]
Edition:	First edition.
Subjects:	Hospitality industry > Management. Food service management. Accueil (Tourisme) > Gestion. Services alimentaires > Gestion. Food service management Hospitality industry > Management Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

The last customer on Earth
Systems and standards : the secret weapons of service
People are the heart of hospitality
A culture of yes
Developing a genuine service style
Authenticity
Moviemaking and magic
The "chocolate tastes better together" theorem : becoming a conduit for guest
Relationships
What digital has done to your customer : changing guests, changing expectations.