Table of Contents:
  • Public agencies : dynamic institutions with social meanings
  • Predispositions on the current state of affairs
  • Time and context
  • The importance of culture and values in public reforms
  • A brief history of public agencies
  • "Potemkin" reason for efficiency
  • Dimensions of public agencies
  • Agencies' tasks
  • Performance management
  • New institutionalism
  • Systems theory and agencies
  • Strategies and scenario planning
  • Collective wisdom : agencies' preconditions and the shift from experts to the people and databases
  • Towards holistic agency
  • Base-rate questions for present agencies.