Revolutionizing the service industry with open AI models /

Bibliographic Details
Corporate Author:	IGI Global Online
Other Authors:	Demir, Mahmut, 1970- (Editor), Dalgiç, Ali, 1987- (Editor)
Format:	eBook
Language:	English
Published:	Hershey, PA : Business Science Reference, an imprint of IGI Global, [2024]
Series:	Advances in hospitality, tourism, and the services industry book series.
Subjects:	ChatGPT. Chatbots. Service industries > Data processing. Services (Industrie) > Informatique. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Investigating the service quality of chatbots on telecom service providers' websites and apps / Eli Fianu, Fred Amankwah-Sarfo, Ernest Affum, William Brown-Acquaye
Consumers' drivers of generative pre-trained transformer (GPT) conversational bot adoption : GPT adoption / Omar Fares, Queenie Zhu, Seung Hwan (Mark) Lee, Joseph Aversa
Innovations with ChatGPT in the tourism industry : current challenges and opportunities / Sirvan Demir
Examining the task-technology fit of ChatGPT for health care services / Eli Fianu, Fred Amankwah-Sarfo, Margaret Ofori
Exploring the transformative role of ChatGPT in marketing : opportunities, challenges, and future directions / Patrick Anim, George Agbemabiese, Fidelis Quansah, Gloria Sraha
Data privacy and security safeguarding customer information in ChatGPT systems / Wasswa Shafik.