Developments in the call centre industry : analysis, changes and challenges /
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.
| Corporate Author: | |
|---|---|
| Other Authors: | , |
| Format: | eBook |
| Language: | English |
| Language Notes: | English. |
| Published: |
London ; New York :
Routledge,
2006.
|
| Series: | Routledge studies in business organization and networks ;
39. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
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