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Developments in the call centre industry : analysis, changes and challenges /

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Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.

Bibliographic Details
Corporate Author: Taylor & Francis
Other Authors: Burgess, John (K. John), Connell, Julia, 1956-
Format: eBook
Language:English
Language Notes:English.
Published: London ; New York : Routledge, 2006.
Series:Routledge studies in business organization and networks ; 39.
Subjects:
Call centers.
Telecommunication.
Centres d'appels (Affaires)
Télécommunications.
telecommunications.
BUSINESS & ECONOMICS > E-Commerce > Auctions & Small Business.
BUSINESS & ECONOMICS > Marketing > Telemarketing.
BUSINESS & ECONOMICS > Mail Order.
COMPUTERS > Electronic Commerce.
BUSINESS & ECONOMICS > E-Commerce > Internet Marketing.
Call centers
Telecommunication
Callcenters.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide.
Physical Description:1 online resource (xv, 205 pages) : illustrations
Bibliography:Includes bibliographical references and index.
ISBN:0203003004
9780203003008
9786610548996
6610548994
1134248822
9781134248827
1280548991
9781280548994
9781134248810
1134248814