State of airport loyalty programs : a synthesis of airport practice /

In the early 1980s, airlines created loyalty programs to encourage passenger loyalty. Within the last decade, European airports followed suit, building their own loyalty programs by collaborating with airport vendors, such as restaurants, duty-free shops and parking facilities, to provide value-adde...

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Bibliographic Details
Main Authors:	Gao, Yi (Aeronautics expert) (Author), Liu, Jiayu (Author)
Corporate Author:	United States. Federal Aviation Administration (sponsoring body.)
Format:	Book
Language:	English
Published:	Washington, D.C. : Transportation Research Board, [2023].
Series:	ACRP synthesis ; 131.
Subjects:	Customer loyalty programs > United States. Airports > United States > Management.

Table of Contents:

Introduction
Literature review
State of the practice
Case examples
Summary of findings.