http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
its nature, antecedents, and consequences
'Organizational Citizenship Behavior' explores the character and causes of spontaneous, largely discretionary, often mundane contributions that participants make to organizational effectiveness.
Dennis W. Organ, Philip M. Podsakoff, Scott B. MacKenzie.
Includes bibliographical references and index.