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Municipal benchmarks : assessing local performance and establishing community standards /

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This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services,...

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Bibliographic Details
Main Author: Ammons, David N.
Corporate Author: Sage Publications
Format: eBook
Language:English
Published: Thousand Oaks, Calif. ; London : SAGE, c2001.
Edition:2nd ed.
Subjects:
Municipal services > United States > Evaluation.
Municipal government > United States > Evaluation.
Benchmarking (Managememt) > United States.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Summary:This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
Physical Description:1 online resource (ix, 501 pages) : illustrations.
Audience:Specialized.
Bibliography:Includes bibliographical references and index.
ISBN:9781452233468 (ebook) :