Teaching cases in tourism, hospitality and events /

Bibliographic Details
Other Authors:	Dixit, Saurabh Kumar, 1979- (Editor), Piramanayagam, Senthilkumaran (Editor)
Format:	eBook
Language:	English
Published:	Wallingford, Oxfordshire : CABI, [2023]
Subjects:	Tourism > Case studies. Hospitality industry > Case studies. Special events > Management > Case studies. Tourism.
Online Access:	Connect to the full text of this electronic book.

Table of Contents:

Case study 1: Discovering southern Latium: a daily excursion from Rome-- Case study 2: Developing virtual tourism in the wake of COVID-19: a critical function of tourism destination management organizations
Case study 3: Why workers are not returning to the hospitality and tourism industry: a turning point
Case study 4: Last time they were here, this time they were not: environmental factors behind the introduction or discontinuation of robot hotels
Case study 5: The tourism pursuit app : can tourism destinations be gamified?
Case study 6: The role of locational factors in influencing the overall rating experience of hotel visitors: an application of Tripadvisor data in Barcelona
Case study 7: Convert 'good' to 'excellent' tourism governance: improve indigenous engagement
Case study 8: COVID-19: a disaster for heritage business models : Victoria & Albert Museum case study
Case study 9: Disaster management for coastal tourism destinations of Odisha
Case study 10: Start from scratch: managing the life cycle and sustaining tourist destinations
Case study 11: Water management in hotels using tap specs in conjunction with the Ishikawa approach
Case study 12: Paradise splendour
Case study 13: Café Cherrapunjee: a guest house with a sustainable approach
Case study 14: The Twinhill Hotel: revenue management at a family-owned hotel
Case study 15: To stay or not to stay: how to convince the very first guest of a resort property
Case study 16: Mayday, mayday: falling off a legacy
Case study 17: Learning from Hilton Worldwide : successful corporate social responsibility strategies
Case study 18: Researching to solve the problem of developing a skilled workforce in tourism and hospitality: a case of the sultanate of Oman
Case study 19: Leveraging artificial intelligence in hospitality and tourism for success
Case study 20: Solving the drive-through crisis with service blueprinting
Case study 21: Use of customers' satisfaction survey to segment the tourism market
Case study 22: Present your choice of management information system (MIS) mix
Case study 23: Small events snowballing into large effects : using economic impact analysis with a winter sports non-profit organization
Case study 24: Operations research in tourism: developing tourist circuits
Case study 25: Sustainability of artists and craft persons during COVID-19: a case study of Kalakriti Creations
Case study 26: Sage Bliss: The question of employee equity
Case study 27: Hotel dream - reinventing the segmentation, targeting and positioning for resilience.