Assessing airport programs for travelers with disabilities and older adults /

The travel experience can vary greatly for people embarking on the same journey. In particular, travelers with disabilities and older adults usually experience more challenges journeying through the airport. The TRB Airport Cooperative Research Program's ACRP Research Report 239: Assessing Airp...

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Bibliographic Details
Main Authors:	Ryan, Patricia (Aviation expert) (Author), Sood, Komal (Author), Metreveli, Katty (Author), Paternoster, Joanne (Author)
Format:	Book
Language:	English
Published:	Washington, D.C. : Transportation Research Board, [2023]
Series:	ACRP research report ; 239.
Subjects:	People with disabilities > Travel. Older people > Travel. Airports > Barrier-free design. Airports > United States > Management.

Description
Summary:	The travel experience can vary greatly for people embarking on the same journey. In particular, travelers with disabilities and older adults usually experience more challenges journeying through the airport. The TRB Airport Cooperative Research Program's ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults provides the industry with resources and tools to enhance existing programs and services and develop new ones. The report also provides effective assessment tools to evaluate, monitor and improve different aspects of the customer experience for these two target groups. An associated online tool, ACRP WebResource 14: Tools to Assess Airport Programs for Travelers with Disabilities and Older Adults, supplements the report.
Physical Description:	126 pages : illustrations ; 28 cm.
Bibliography:	Includes bibliographical references (pages 105-111).
ISBN:	9780309687225 0309687225