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Talk in action : interactions, identities, and institutions /

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Bibliographic Details
Main Author: Heritage, John
Other Authors: Clayman, Steven
Format: eBook
Language:English
Published: Chichester, U.K. ; Malden, MA : Wiley-Blackwell, 2010.
Series:Language in society (Oxford, England) ; 38.
Subjects:
Conversation analysis.
Dialogue analysis.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Introduction
  • Part I. Conversation analysis and social institutions: 1. CA: some theoretical background
  • 2. Talking institutions into being
  • 3. Five dimensions of institutional talk
  • Part II. Calls for emergency service: 4. Emergency calls as institutional talk
  • 5. Emergency calls: gate-keeping and entitlement to service
  • 6. Emergency calls under stress
  • Part III. Doctor-patient interaction: 7. Patients' presentations of medical issues: the doctor's problem
  • 8. Patients' presentations of medical issues: the patient's problem
  • 9. History taking in medicine: questions and answers
  • 10. Diagnosis and treatment: medical authority and its limits
  • Part IV. Trials, juries and dispute resolution
  • 11. Trial examinations
  • 12. Jury deliberations
  • 13. Informal modes of dispute resolution
  • Part V. News and political communication: 14. News: turn-taking and its consequences
  • 15. News: question design in the news interview and beyond
  • 16. News: replies and responses
  • 17. Interaction en masse: audiences and speeches
  • Conclusion
  • Appendix: transcription conventions
  • References.