Modern analysis of customer surveys : with applications using R /

This book introduces customer satisfaction surveys, with focus on the classical problems of analysing them, which include; missing values, outliers, sampling techniques, integration of different data sources, as well as modern and non-standard tools. Each chapter describes, in detail, a different te...

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Bibliographic Details
Other Authors:	Kenett, Ron (Editor), Salini, Silvia (Editor)
Format:	eBook
Language:	English
Language Notes:	English.
Published:	Chichester : John Wiley & Sons, 2011.
Series:	Statistics in practice.
Subjects:	Consumer satisfaction > Research > Statistical methods. Consumer satisfaction > Evaluation. Consumers > Research > Statistical methods. Consumers > Research > Data processing. Sampling (Statistics) > Evaluation. Surveys > Statistical methods. Surveys > Data processing.
Online Access:	Connect to the full text of this electronic book

Modern Analysis of Customer Surveys : with applications using R /

by Kenett, Ron, Salini, Silvia
Published 2012

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