rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Measure what matters to customers
    sub title: using key predictive indicators
  name:
    name part: Baker, Ronald J. (Ronald Joseph)
    name part: 1962-
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: nju
    place:
      place term: Hoboken, N.J
    publisher: Wiley
    date issued: ©2006
    date issued: 2006
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (xxii, 186 pages) : illustrations
  abstract: Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does.
  table of contents: The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
  note: Ronald J. Baker.
  note: Includes bibliographical references (pages 163-169) and index.
  subject:
    topic: Intellectual capital
  subject:
    topic: Knowledge management
  subject:
    topic: Success in business
  classification: HD53 .B353 2006
  classification: 658.4/038
  related item:
    title info:
      title: Measure what matters to customers
    name:
      name part: Baker, Ronald J. (Ronald Joseph), 1962-
    origin info:
      publisher: Hoboken, N.J. : Wiley, ©2006
    identifier: (DLC) 2006014055
  identifier: 9781119201779
  identifier: 1119201772
  identifier: 0470056274
  identifier: 9780470056271
  identifier: 0471752940
  identifier: 9780471752943
  identifier: 9786610652105
  identifier: 6610652104
  identifier: OverDrive, Inc.
  identifier: BE7DB09B-7958-4E1E-AA9A-AFE23A2429F3 OverDrive, Inc.
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: NhCcYBP
    record creation date: 060511
    record change date: 20260214215748.5
    record identifier: in00004684486
    language of cataloging:
      language term: eng