Balanced scorecard step-by-step for government and nonprofit agencies /

Bibliographic Details
Main Author:	Niven, Paul R. (Author)
Format:	eBook
Language:	English
Published:	Hoboken, New Jersey : J. Wiley & Sons, Inc., [2008]
Edition:	Second edition.
Subjects:	Total quality management in government. Administrative agencies > Management > Evaluation. Nonprofit organizations > Management > Evaluation. Benchmarking (Management) Performance standards. Organizational effectiveness > Measurement.
Online Access:	Connect to the full text of this electronic book

Description
Physical Description:	1 online resource (xvii, 365 pages : : illustrations.)
Bibliography:	Includes bibliographical references and index.
ISBN:	9780470327982 (electronic bk.) 0470327987 (electronic bk.)