rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Dealing with difficult people
  name:
    name part: Harvard Business Review Press
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Lenz, Mike
    role:
      role term: narrator.
  name:
    name part: McCormick, Eleanor
    role:
      role term: narrator.
  type of resource: sound recording-nonmusical
  genre: Downloadable audio books.
  genre: Audiobooks.
  origin info:
    place:
      place term: xx
    date issued: 2022
    edition: [First edition].
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (1 audio file (01 hr., 47 min.))
  abstract: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their-and your own-emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert. This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F.R. Kets de Vries
  note: Harvard Business Review Press.
  note: Read by Mike Lenz, Eleanor McCormick.
  subject:
    topic: Conflict management
  subject:
    topic: Emotional intelligence
  subject:
    topic: Problem solving
  subject:
    topic: Work
    topic: Psychological aspects
  subject:
    topic: Problem employees
  subject:
    topic: Conflict management
  subject:
    topic: Emotional intelligence
  subject:
    topic: Problem employees
  subject:
    topic: Problem solving
  subject:
    topic: Work
    topic: Psychological aspects
  classification: HD42
  classification: 658.3/045
  related item:
    title info:
      title: HBR emotional intelligence series
    physical description:
      form: Spoken word.
  identifier: 9781663722195
  identifier: 1663722196
  identifier: 9781663722195 O'Reilly Media
  identifier: https://proxy.library.tamu.edu/login
  record info:
    record content source: ORMDA
    record creation date: 220920
    record change date: 20260128224748.4
    record identifier: in00004672417
    language of cataloging:
      language term: eng