rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Friction/Reward
    sub title: be your customer's first choice
  name:
    name part: Hammond, Richard
    name part: (Retail management consultant)
    role:
      role term: creator
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: enk
    date issued: 2019
    edition: First edition.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (xxiv, 190 pages) : illustrations.
  abstract: Richard Hammond is a retailing expert, and Smart Circle is his problem-solving consultancy. Together with select subject-matter experts he tackles a wide range of retail challenges: from 'big idea' and format development to customer engagement and retail futurology. He is also the author of Smart Retail 4e.
  note: Richard Hammond.
  note: Includes bibliographical references (page 185) and index.
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Customer relations
  subject:
    topic: Customer loyalty
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Customer loyalty
  subject:
    topic: Customer relations
  classification: HF5415.335
  classification: 658.8/12
  related item:
    title info:
      title: Friction/Reward
    name:
      name part: Hammond, Richard (Retail management consultant).
    origin info:
      publisher: Harlow, England : Pearson, 2019
      edition: First edition.
    identifier: (OCoLC)1081001037
  identifier: 9781292234946
  identifier: 1292234946
  identifier: 9781292234960 O'Reilly Media
  identifier: https://proxy.library.tamu.edu/login
  record info:
    record content source: ORMDA
    record creation date: 220920
    record change date: 20260129204406.4
    record identifier: in00004672393
    language of cataloging:
      language term: eng