rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: A
    title: complaint is a gift
    sub title: how to learn from critical feedback and recover customer loyalty
  name:
    name part: Barlow, Janelle
    name part: 1943-
    role:
      role term: creator
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: cau
    date issued: 2022
    edition: 3rd edition, revised and updated.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (224 pages)
  abstract: The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
  note: Janelle Barlow.
  note: Includes bibliographical references and index.
  subject:
    topic: Consumer complaints
  subject:
    topic: Customer services
  subject:
    topic: Consumer complaints
  subject:
    topic: Customer services
  classification: HF5415.52
  classification: 658.8/343
  identifier: 9781523002955
  identifier: 1523002956
  identifier: 9781523002955 O'Reilly Media
  identifier: https://proxy.library.tamu.edu/login
  record info:
    record content source: ORMDA
    record creation date: 220920
    record change date: 20260130163853.1
    record identifier: in00004672338
    language of cataloging:
      language term: eng