rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: come back culture
    sub title: 10 business practices that create lifelong customers
  name:
    name part: Young, Jason
    name part: 1978-
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Malm, Jonathan
    role:
      role term: author.
  name:
    name part: Denison, Jim
    name part: (Voice actor)
    role:
      role term: narrator.
  type of resource: sound recording-nonmusical
  genre: Downloadable audio books.
  genre: Audiobooks.
  origin info:
    place:
      place term: ctu
    date issued: 2022
    edition: [First edition].
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (1 audio file (04 hr., 24 min.))
  abstract: Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back-and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to: - Build a hospitable team - Know your guest - Create moments that impress - Recover quickly when things go wrong Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
  note: Jason Young and Jonathan Malm.
  note: Read by Jim Denison.
  subject:
    topic: Relationship marketing
  subject:
    topic: Customer relations
  subject:
    topic: Customer relations
  subject:
    topic: Relationship marketing
  classification: HF5415.55
  classification: 658.8/12
  identifier: 9798765010778 O'Reilly Media
  identifier: https://proxy.library.tamu.edu/login
  record info:
    record content source: ORMDA
    record creation date: 220504
    record change date: 20260128151752.6
    record identifier: in00004671094
    language of cataloging:
      language term: eng