User Experience Foundations
User experience (UX) is about how interaction with a product, service or system is perceived by its users. Are their needs met or exceeded? Do they enjoy the experience? Will they return? Making UX central to development of a product, service or system enhances customer satisfaction, resulting in hi...
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| Format: | eBook |
| Language: | English |
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Swindon
BCS, The Chartered Institute for IT
2020
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | User experience (UX) is about how interaction with a product, service or system is perceived by its users. Are their needs met or exceeded? Do they enjoy the experience? Will they return? Making UX central to development of a product, service or system enhances customer satisfaction, resulting in higher conversion rates and a stronger brand presence. Applying the same techniques to internal business systems brings improved efficiency and job satisfaction.This book provides a reasoned and authoritative description of what UX is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210. |
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| Item Description: | "BCS Learning & Development Limited" 1. Introduction2. The Context for UX(1): Rationale and Concepts3. Guiding Principles4. User Research5. Illustrating theContext of Use6. MeasuringUsability7. InformationArchitecture8. Interaction Design9. Visual Design10. User InterfacePrototyping11. UsabilityEvaluation12. The Context forUX (2): Project ProcessesAppendix: The BCSFoundation Certificate in User Experience. |
| Physical Description: | 1 online resource (190 pages) |
| ISBN: | 1780173520 9781780173528 1780173512 9781780173511 |