Cover Image

Shift : transform motion into progress in business /

"Pretty much every business today is trying to deliver the best and most inclusive customer experience for their customers because it is seen as being a source of sustainable competitive advantage for the businesses that can achieve it, and Merkle is very much at the core of making this happen...

Full description

Bibliographic Details
Main Authors:	Lees, Richard (Chief strategy officer) (Author), Raj, Azlan (Author)
Format:	eBook
Language:	English
Published:	Chichester, West Sussex, United Kingdom : John Wiley & Sons Ltd., 2022.
Subjects:	Customer relations. Consumer behavior. Consumer satisfaction. Success in business. Consumer Behavior Consommateurs > Comportement. Consommateurs > Satisfaction. Succès dans les affaires.
Online Access:	Connect to the full text of this electronic book

Similar Items

Shift : how to transform motion into progress in business /
by: Lees, Richard (Chief strategy officer), et al.
Published: (2022)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

Customer satisfaction.
Published: (2016)

Marketing 3.0 /
by: Kotler, Philip
Published: (2011)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L., 1963-
Published: (2009)

You can't win a fight with your client & 49 other rules for providing great service /
by: Markert, Tom
Published: (2007)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

Experiencia de cliente /
by: González de La-Hoz, Marcos
Published: (2015)

Budgeting at MHL Company : more heat than light shed at performance review meetings /
by: Siriwardane, Harshini P., et al.
Published: (2021)

Six signs of a successful chief experience officer /
by: Dunlop, Amelia
Published: (2024)

Luxury store value.
Published: (2016)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-
Published: (2015)

Measuring consumer behavior in hospitality for enhanced decision making /
Published: (2023)

Descriptive analytics : descriptive data collection.
Published: (2016)

Fit for Purpose : Wie Unternehmen Kunden finden, zufriedenstellen und binden /
by: Anderson, David J., et al.
Published: (2019)

Friction/Reward : be your customer's first choice /
by: Hammond, Richard (Retail management consultant)
Published: (2019)

Life skills series. an attitude not an occupation /
Published: (2006)

The Ritz Carlton : ladies & gentlemen serving ladies & gentlemen.
Published: (2016)

Business principles.
Published: (2013)

Business principles.
Published: (2013)

Business principles.
Published: (2013)

The frictionless organization : deliver great customer experiences with less effort /
by: Price, Bill, 1950-, et al.
Published: (2022)

Consumer insights.
Published: (2015)

Consumer behavior & sustainability.
Published: (2016)

Seven reasons to strengthen your customer benefits focus /
by: Weiss, Allen, et al.
Published: (2024)

What would you do : environmental management.
Published: (2019)

The service culture handbook : a step-by-step guide to getting your employees obsessed with customer service /
by: Toister, Jeff
Published: (2020)

The forgotten leg of quality : customer service /
by: Stamatis, D. H., 1947-
Published: (2025)

Cutting edge communication comedy series.
Published: (2021)

Building better companies /
Published: (2019)

Differentiation and positioning : Uber versus Lyft /
by: Robson, Karen
Published: (2022)

Achieving excellence in stakeholder management.
Published: (2003)

Craig Johnson : J.C. Penney broke cardinal rule of retail /
Published: (2013)

Business principles.
Published: (2013)

Building a brand image through electronic customer relationship management /
Published: (2022)

Quality service starts with a reservation : setting and applying standards /
by: Ribustello, Inez, et al.
Published: (2020)

What your customer wants and can't tell you : unlocking consumer brains with the science of behavioral economics /
by: Palmer, Melina
Published: (2021)

Service quality and management /
Published: (1999)

Business principles.
Published: (2013)

Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
by: Arussy, Lior
Published: (2008)