APA (7th ed.) Citation

Price, B., & Jaffe, D. (2022). The frictionless organization: Deliver great customer experiences with less effort (First edition.). Berrett-Koehler Publishers, Inc..

Chicago Style (17th ed.) Citation

Price, Bill, and David Jaffe. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. First edition. Oakland, CA: Berrett-Koehler Publishers, Inc., 2022.

MLA (9th ed.) Citation

Price, Bill, and David Jaffe. The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. First edition. Berrett-Koehler Publishers, Inc., 2022.