Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO 20000 und ITIL /

Bibliographic Details
Main Author:	Scholderer, Robert (Author)
Format:	eBook
Language:	German
Published:	Heidelberg : Dpunkt.verlag, [2016]
Edition:	2., aktualisierte und erweiterte Auflage.
Subjects:	Computer capacity. Computer industry > Customer services > Management. Information technology > Management. Management information systems. Management Information Systems Capacité de traitement. Informatique > Industrie > Service à la clientèle > Gestion. Technologie de l'information > Gestion. Systèmes d'information de gestion.
Online Access:	Connect to the full text of this electronic book

Description
Physical Description:	1 online resource (1 volume) : illustrations
Bibliography:	Includes bibliographical references.