APA (7th ed.) Citation

Kinni, T. B., & Abrams, B. (2015). Be our guest: Perfecting the art of customer service (Unabridged.). Tantor Audio.

Chicago Style (17th ed.) Citation

Kinni, Theodore B., and Barry Abrams. Be Our Guest: Perfecting the Art of Customer Service. Unabridged. [Old Saybrook]: Tantor Audio, 2015.

MLA (9th ed.) Citation

Kinni, Theodore B., and Barry Abrams. Be Our Guest: Perfecting the Art of Customer Service. Unabridged. Tantor Audio, 2015.