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Hoteles RIU : el cliente a los mandos : una best practice mundial /

Hoteles RIU ha sido capaz de crear un modelo de empresa cercano a la excelencia, basado en la premisa de poner al cliente en el centro de todo. Hoteles RIU es un caso de estudio y una best practice mundial de la gestión de la satisfacción del cliente. El secreto de su éxito se basa en la escucha rea...

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Bibliographic Details
Main Authors:	López, Francisco (Author), Peralta, Juan Carlos (Author)
Format:	eBook
Language:	Spanish
Published:	Barcelona : Libros de Cabecera, 2013.
Edition:	1 edición.
Series:	Colección Libros de cabecera.
Subjects:	Hotel management. Hotels. Hôtels > Gestion. Hôtels. hotels (built public accommodations)
Online Access:	Connect to the full text of this electronic book

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