http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1 online resource (xxv, 363 pages) : text file, PDF
This book covers modern techniques for private sector investigative interviews. It outlines a highly structured and process-driven technique that takes a non-accusatory approach, uses no intimidation or coercion, and has been proven to achieve admission rates above 90 percent. This time-tested methodology is easy to learn and replicate and will help you to significantly diminish the likelihood of false confessions. It illustrates the process of investigation; identifies the differences between the public and private sectors; reviews the fundamentals of interviewing; covers the investigative interview method; explains how to overcome objections; considers legal challenges and litigation avoidance; includes case studies based on actual investigations that illustrate industry best practices. --
1. The process of investigation -- 2. The differences between the public and private sector -- 3. The fundamentals of interviewing -- 4. The investigative interview method -- 5. Administrative interviews and communicating our results -- 6. Deception detection and the process of overcoming objections and denials -- 7. Legal challenges and litigation avoidance -- 8. The future of investigative interviewing -- 9. Improving results.
Includes bibliographical references and index.