rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Superstar customer service
    sub title: a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more
  name:
    name part: Conlow, Rick
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Watsabaugh, Doug
    name part: 1951-
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: nju
    date issued: 2014
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource
  abstract: "Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Are you having an even tougher time finding new customers for your product or service? Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you'll ever have ... but it has the potential to make you a Superstar! Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!"--
  abstract: "Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!"--
  table of contents: Title Page -- Copyright -- Contents -- Introduction -- Beginnings Are Prophetic -- Whatâ€?s My Job? Whatâ€?s Expected of Me? Why Am I Important? -- How Serious Should I Be About This Work, Anyway? -- What Does It Mean to Manage Myself? -- To What Standards Should I Try to Rise? -- The Difference Between Good Service and Superstar Service -- How Do I Currently Stack Up? -- What Do I Need to Improve and Why? -- It All Begins With a Problem -- What Would L.L. Bean Do? -- You Canâ€?t Treat Me Like That!
  table of contents: What You Should Expect From Your Boss, and What to Do When Your Boss Doesnâ€?t Do What You ExpectBegin With the Highest Form of Courtesy -- You Are Going to Have to â€œGotta Wannaâ€? Lead Yourself to Success -- Problem-Solving Your Way Through the Forest -- Time Management -- Etiquette on the Phone, in Electronic Communications, and Face-to-Face -- How to Deal With That *ss***e -- How to Say NO! Hell No! (Nicely?) -- How to Handle Complaints -- How Superstar Customer Service and Superstar Sales Go Together -- Working With the Numbers
  table of contents: Surveys, Mystery Shop, Complaints, and Written NotesYou Are Going to Hear About It, So You May as Well Make It Work for You, Not Against You -- Follow-Up Strategies and Going the Extra Mile -- What to Do When Things Go Wrong -- How to Impress Your Boss -- How Do I Avoid Getting Stuck in a Rut? -- Why We Need to Do More Than Just What It Takes to â€œGet Byâ€? -- Can Providing Good Service Take Me Anywhere? -- Customer Service Slip-Ups: What to Do When It Isnâ€?t Working -- Afterword: Action-Planning and Goal-Setting for Superstar Success -- Chapter Notes -- Index
  note: Rick Conlow, Doug Watsabaugh.
  note: Includes bibliographical references and index.
  subject:
    topic: Customer services
  subject:
    topic: Customer relations
  subject:
    topic: Service à la clientèle
  subject:
    topic: BUSINESS & ECONOMICS
    topic: Customer Relations
  subject:
    topic: Customer relations
  subject:
    topic: Customer services
  subject:
    topic: Customer services
  subject:
    topic: Customer relations
  classification: HF5415.5 .C654 2014eb
  classification: 958.8/12
  classification: BUS018000
  classification: af101fs
  related item:
    title info:
      title: Superstar customer service
    name:
      name part: Conlow, Rick.
    identifier: (DLC) 2013036050
    identifier: (OCoLC)857863380
  identifier: 9781601635181
  identifier: 1601635184
  identifier: 9781601632760
  identifier: 1601632762
  identifier: AE3153B1-99B2-48EE-9A28-3F051CA03433 OverDrive, Inc.
  identifier: 9781601632760 O'Reilly Media
  identifier: https://proxy.library.tamu.edu/login
  record info:
    record content source: TEFOD
    record creation date: 131115
    record change date: 20260129164001.7
    record identifier: in00004666794
    language of cataloging:
      language term: eng