Implementación de calidad de servicio basada en ISO/IEC 20000 : una guía de gestión /

Bibliographic Details
Main Author:	Kunas, Michael
Format:	eBook
Language:	Spanish
Published:	Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.
Subjects:	Computer service industry > Management > Standards. Customer services > Management > Standards. Information technology > Management > Standards. Services informatiques > Gestion > Normes. Service à la clientèle > Gestion > Normes. COMPUTERS > General.
Online Access:	Connect to the full text of this electronic book

Description
Physical Description:	1 online resource (1 volume) : illustrations
Bibliography:	Includes bibliographical references.
ISBN:	9781849283540 1849283540 1849283532 9781849283533