http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
introduction to quality, performance and sustainability management systems
1 online resource (447 pages) : illustrations
Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value. No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to q.
Chapter 1. The environment of quality -- chapter 2. The approach to quality : concepts and definitions -- chapter 3. History of quality -- chapter 4. The ISO 9000 family of quality management systems -- chapter 5. Quality management in laboratories -- chapter 6. Safety of the food supply chain and ISO 22000 -- chapter 7. The off-shoots of ISO 9001 -- chapter 8. Total quality, personalities who stand out -- chapter 9. Total quality management : awards -- chapter 10. The Toyota way and the Toyota production system (TPS) -- chapter 11. Total quality and the Six Sigma approach -- chapter 12. Moral and ethical issues -- chapter 13. Deontology of professions and functions -- chapter 14. Environmental management and the ISO 14000 family -- chapter 15. Social responsibility of organizations and ISO 26000.
Michel Jaccard ; translated from the French by Nadia Ljundberg.