Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /

Bibliographic Details
Main Author:	Suttle, Marilyn
Other Authors:	Vest, Lori Jo
Format:	eBook
Language:	English
Published:	New York : AMACOM, 2009.
Subjects:	Customer services. Customer relations. Interpersonal relations. Customer services > Case studies. Customer relations > Case studies. Service à la clientèle. Service à la clientèle > Études de cas. Case studies.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Title from title screen.
Physical Description:	1 online resource (xiii, 224 pages)
Bibliography:	Includes bibliographical references and index.
ISBN:	9780814414415 0814414419