Handbook of research on the interplay between service quality and customer delight /

Bibliographic Details

Corporate Author:	IGI Global Online
Other Authors:	Sarma, Sarmistha (Editor), Gupta, Neha, 1985- (Editor)
Format:	eBook
Language:	English
Published:	Hershey, PA : Business Science Reference, an imprint of IGI Global, [2023]
Series:	Advances in marketing, customer relationship management, and e-services (AMCRMES) book series.
Subjects:	Customer services. Customer relations. Quality control. Marketing. Electronic books.
Online Access:	Connect to the full text of this electronic book