Pursuing excellence : a values-based, systems approach to help companies become more resilient /
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| Format: | eBook |
| Language: | English |
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Boca Raton, FL :
Routledge,
2021.
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| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- Part I: Things that are and that Could be
- Chapter 1 Start with the Beginning but Focus on the End
- Part II: Things we don't See
- Chapter 2 Validating Our Values and Beliefs
- Chapter 3 Honing Our Culture
- Chapter 4 Clarifying Our Leadership
- Chapter 5 Aligning Our Strategy
- Chapter 6 Integrating Our Systems and Structures
- Chapter 7 Understanding Our Marketspace
- Part III: Things we do See
- Chapter 8 Engaging Our People
- Chapter 9 Improving Our Processes
- Chapter 10 Realizing Our Products
- Part IV: Things the Customer Sees
- Chapter 11 Optimizing the Customer Experience
- Part V: Why these Things Matter
- Chapter 12 Application