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Quality planning and assurance : principles, approaches, and methods for product and service development /

Bibliographic Details
Main Author: Tang, He (Herman) (Author)
Corporate Author: EBSCOhost
Format: eBook
Language:English
Published: Hoboken, NJ : John Wiley & Sons, Inc., 2022.
Subjects:
Quality control.
Quality Control
Qualité > Contrôle.
quality control.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Forewords xi
  • Preface xv
  • Acknowledgments xix
  • About the Author xxi
  • 1 Introduction to Quality Planning 1
  • 1.1 Quality Definitions 1
  • 1.1.1 Meaning of Quality 1
  • 1.1.2 End-customer Centricity 3
  • 1.1.3 Dimensions of Product and Service Quality 6
  • 1.1.4 Discussion of Service Quality 10
  • 1.2 Quality System 13
  • 1.2.1 Quality Management System 13
  • 1.2.2 Discussion of QMS 17
  • 1.2.3 Quality Target Setting 19
  • 1.2.4 Cost of Quality 22
  • 1.3 Quality Planning 25
  • 1.3.1 Planning Process Overview 25
  • 1.3.2 Considerations in Quality Planning 29
  • 1.3.3 Quality-planning Guideline (APQP) 31
  • 1.3.4 Service Quality Planning 35
  • Summary 36
  • Exercises 37
  • References 38
  • 2 Strategy Development for Quality 43
  • 2.1 Strategic Management 43
  • 2.1.1 Overview of Strategic Management 43
  • 2.1.2 Hoshin Planning Management 48
  • 2.1.3 Implementation Considerations 52
  • 2.2 Risk Management and Analysis 56
  • 2.2.1 Risk Management Overview 56
  • 2.2.2 Risks and Treatments 59
  • 2.2.3 Risk Evaluation 61
  • 2.2.4 Event Tree, Fault Tree, and Bowtie Analysis 64
  • 2.3 Pull and Push Strategies 68
  • 2.3.1 Pull or Push 68
  • 2.3.2 Innovation-push 70
  • 2.3.3 Challenges to Pull and Push 72
  • Summary 73
  • Exercises 74
  • References 76
  • 3 Customer-centric Planning 81
  • 3.1 Goal: Design for Customer 81
  • 3.1.1 Customer-driven Development 81
  • 3.1.2 Product/Process Characteristics 85
  • 3.2 Quality Category to Customer 89
  • 3.2.1 Must-be Quality and Attractive Quality 89
  • 3.2.2 Kano Model 92
  • 3.3 Quality Function Deployment 95
  • 3.3.1 Principle of QFD 95
  • 3.3.2 QFD Applications 98
  • 3.3.3 More Discussion of QFD 100
  • 3.4 Affective Engineering 103
  • 3.4.1 Introduction to Affective Engineering 103
  • 3.4.2 Discussion of AE 106
  • 3.4.3 Applications of AE 108
  • Summary 110
  • Exercises 111
  • References 112
  • 4 Quality Assurance by Design 119
  • 4.1 Design Review Process 119
  • 4.1.1 Introduction to Design Review 119
  • 4.1.2 Design Review Based on Failure Mode 122
  • 4.1.3 Design Review Applications 124
  • 4.2 Design Verification and Validation 125
  • 4.2.1 Prototype Processes 125
  • 4.2.2 Processes of Verification and Validation 128
  • 4.2.3 Discussion of Verification and Validation 131
  • 4.3 Concurrent Engineering 133
  • 4.3.1 Principle of Concurrent Engineering 133
  • 4.3.2 Considerations to CE 136
  • 4.4 Variation Considerations 139
  • 4.4.1 Recognition of Variation 139
  • 4.4.2 Target Setting with Variation 141
  • 4.4.3 Propagation of Variation 143
  • 4.4.4 Quality and Variation 146
  • Summary 149
  • Exercises 150
  • References 151
  • 5 Proactive Approaches: Failure Modes and Effects Analysis and Control Plan 157
  • 5.1 Understanding Failure Modes and Effects Analysis 157
  • 5.1.1 Principle of Failure Modes and Effects Analysis 157
  • 5.1.2 FMEA Development 162
  • 5.1.3 Parameters in FMEA 164
  • 5.2 Pre- and Post-work of FMEA 168
  • 5.2.1 Pre-FMEA Analysis 168
  • 5.2.2 FMEA Follow-up 172
  • 5.3 Implementation of FMEA 176
  • 5.3.1 Considerations in FMEA 176
  • 5.3.2 Applications of FMEA 179
  • 5.4 Control Plan 183
  • 5.4.1 Basics of Control Plan 183
  • 5.4.2 Considerations in Control Plan 186
  • 5.4.3 Applications of Control Plan 188
  • Summary 190
  • Exercises 191
  • References 193
  • 6 Supplier Quality Management and Production Part Approval Process 197
  • 6.1 Introduction to Supplier Quality 197
  • 6.1.1 Supplier Quality Overview 197
  • 6.1.2 Supplier Selection and Evaluation 200
  • 6.2 PPAP Standardized Guideline 205
  • 6.2.1 Concept of PPAP 205
  • 6.2.2 PPAP Elements 208
  • 6.2.3 PPAP Packages 211
  • 6.3 PPAP Elements in a Package 213
  • 6.3.1 Essential Element (Level 1) 213
  • 6.3.2 Level 2 Elements 215
  • 6.3.3 Level 3 Elements 217
  • 6.3.4 Unique Requirements (Levels 4 and 5) 219
  • 6.4 Supplier Quality Assurance 220
  • 6.4.1 PPAP Preparation and Approval 220
  • 6.4.2 Customer and Supplier Teamwork 222
  • 6.4.3 Supplier Quality to Service 227
  • Summary 229
  • Exercises 230
  • References 232
  • 7 Special Analyses and Processes 235
  • 7.1 Measurement System Analysis 235
  • 7.1.1 Measurement System 235
  • 7.1.2 Analysis in MSA 239
  • 7.2 Process Capability Study 244
  • 7.2.1 Principle of Process Capability 244
  • 7.2.2 Process Capability Assessment 247
  • 7.2.3 Production Tryout 249
  • 7.3 Change Management in Development 253
  • 7.3.1 Process of Change Management 253
  • 7.3.2 Considerations in Change Management 256
  • 7.3.3 Advancement of Change Management 259
  • 7.4 Quality System Auditing 260
  • 7.4.1 Roles and Processes of Quality Auditing 260
  • 7.4.2 Types of Quality Audit and Preparation 263
  • 7.4.3 Considerations in Quality Auditing 264
  • Summary 267
  • Exercises 269
  • References 270
  • 8 Quality Management Tools 275
  • 8.1 Problem-solving Process 275
  • 8.1.1 Plan-Do-Check-Act Approach 275
  • 8.1.2 8D Approach 281
  • 8.1.3 Approaches and Tools 286
  • 8.2 Seven Basic Tools 290
  • 8.2.1 Cause-and-effect Diagram 290
  • 8.2.2 Check Sheet 291
  • 8.2.3 Histogram 292
  • 8.2.4 Pareto Chart 294
  • 8.2.5 Scatter Diagram 295
  • 8.2.6 Control Charts 296
  • 8.2.7 Stratification Analysis 298
  • 8.3 Seven Additional Tools 299
  • 8.3.1 Affinity Diagram 299
  • 8.3.2 Relation Diagram 300
  • 8.3.3 Tree Diagram 304
  • 8.3.4 Matrix Chart (Diagram) 305
  • 8.3.5 Network Diagram 306
  • 8.3.6 Prioritization Matrix 308
  • 8.3.7 Process Decision Program Chart 309
  • Summary 310
  • Exercises 311
  • References 313
  • Acronyms and Glossary 317
  • Epilogue 321
  • Index 323
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