Flawless consulting : a guide to getting your expertise used /
Flawless Consulting is considered the "consultant's bible" and a landmark bestseller that explains how to deal effectively with clients, peers and others. This third edition addresses business and new challenges since the second edition was written and also explores what's on the...
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| Format: | Book |
| Language: | English |
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San Francisco :
Jossey-Bass,
[2011].
©2011. |
| Edition: | Third edition. |
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Table of Contents:
- 1. A consultant by any other name ...
- 2. Techniques are not enough
- 3. Flawless consulting
- 4. Contracting overview
- 5. The contracting meeting
- 6. The agonies of contracting
- 7. The internal consultant
- 8. Understanding resistance
- 9. Dealing with resistance
- 10: From diagnosis to discovery
- 11. Whole-system discovery
- 12. Discovering gifts, capacities, and possibilities
- 13. Get the picture
- 14. Preparing for feedback
- 15. Managing the meeting for action
- 16. Implementation; 17: The elements of engagement
- 18: Teacher as consultant
- 19. The heart of the matter.