rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer service for hospitality and tourism
  name:
    name part: Hudson, Simon.
    role:
      role term: creator
  name:
    name part: Hudson, Louise.
  name:
    name part: EBSCOhost
  type of resource: text
  genre: bibliography
  genre: Electronic books.
  origin info:
    place:
      place term: enk
    date issued: 2013
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource ( viii, 304 pages) : illustrations.
  table of contents: Introduction to customer service -- The financial and behavioral impacts of customer service -- Understanding the consumer -- Developing and maintaining a service culture -- Managing service encounters -- The importance of market research -- Building and maintaining customer relationships -- Providing customer service through the servicescape -- The impact of technology on customer service -- The importance of service recovery -- Promoting customer service internally and externally -- Customer service training handbook.
  note: Simon Hudson, Louise Hudson.
  note: Includes bibliographical references and index.
  subject:
    topic: Hospitality industry
    topic: Customer services
  subject:
    topic: Tourism
    topic: Customer services
  subject:
    topic: Accueil (Tourisme)
    topic: Service aÌ€ la clienteÌ€le
  subject:
    topic: Travel and Tourism
  subject:
    topic: Hospitality industry
    topic: Customer services
  subject:
    topic: Tourism
    topic: Customer services
  subject:
    topic: Travel and Tourism
  classification: TX911.3.C8 H38 2013
  classification: 647.94 H886c 2013
  related item:
    title info:
      title: Customer service for hospitality and tourism
    name:
      name part: Hudson, Simon.
    origin info:
      publisher: Woodeaton, Oxford : Goodfellow Publishers, 2013
    identifier: (OCoLC)825722473
  identifier: 9781915097156
  identifier: 1915097150
  identifier: 9781908999344
  identifier: 1908999349
  identifier: http://proxy.library.tamu.edu/login
  record info:
    record content source: N$T
    record creation date: 220415
    record change date: 20220608085230.3
    record identifier: in00004585515
    language of cataloging:
      language term: eng