Managing performance to enhance decision-making : making targets matter /
When targets matter, they drive transportation agency decisions and actions. The TRB National Cooperative Highway Research Program's NCHRP Research Report 993: Managing Performance to Enhance Decision-Making: Making Targets Matter offers a set of feedback enrichment strategies illustrated by ca...
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| Corporate Authors: | , |
| Format: | Book |
| Language: | English |
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Washington, D.C. :
Transportation Research Board,
[2022].
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| Series: | NCHRP research report ;
993. |
| Subjects: |
Table of Contents:
- Chapter 1 Introduction - Targets That Matter - What Is Feedback? - Why This Guide? - Foundations: Transportation Performance Management and Performance-Based Planning and Programming - Overview - Chapter 2 Feedback Basics - Why Feedback Matters - Feedback Elements - The Feedback Loop at Transportation Agencies - Integrating Feedback into Performance Management Activities - Strategies for More Effective and Frequent Feedback - Chapter 3 Prepare Sensors - Build Buy-In for the Long Term - Navigate Your Data Ecosystem - What Navigating Data Looks Like - Chapter 4 Establish Pathways - Convene Across Boundaries - Formalize Assessments of Results - Chapter 5 Integrate Feedback - Adjust Your Actions - Tell Your Performance Story - Feedback on the Ground - Chapter 6 Long-Term Planning and Strategy - The Wasatch Front Regional Council's Shared Vision - Practice in Progress: Alignment at the Iowa Department of Transportation - Chapter 7 Medium-Term Programming - Using Data to Change Safety Investment Policy in Virginia - Practice in Progress: Arterial and Bridge Needs Assessment at Maricopa Association of Governments - Chapter 8 Day-to-Day Operations - Washington Metropolitan Area Transit Authority Stat Meetings - Success Stories from Lean Departments of Transportation - Chapter 9 Closing - Making Targets Matter - Feedback for Transportation Agencies - Feedback as Part of a New Mindset