APA (7th ed.) Citation

Gardner, B. K. (2016). ROI from CRM: It's about sales process, not just technology. Gale Media, Inc..

Chicago Style (17th ed.) Citation

Gardner, Brian K. ROI from CRM: It's About Sales Process, Not Just Technology. Lafayette, CO: Gale Media, Inc., 2016.

MLA (9th ed.) Citation

Gardner, Brian K. ROI from CRM: It's About Sales Process, Not Just Technology. Gale Media, Inc., 2016.