Cover Image

AAHA's complete guide for the veterinary client service representative /

Bibliographic Details
Main Author: Renfrew, Jill
Corporate Author: American Animal Hospital Association
Format: Book
Language:English
Published: Lakewood, Colo. : American Animal Hospital Association Press, [2013]
Subjects:
Veterinary medicine > Administration.
Veterinary hospitals > Administration.
Interpersonal relations.
Veterinary medicine > Practice.
Veterinary Medicine > organization & administration.
Hospitals, Animal > organization & administration.
Interpersonal Relations.
Practice Management > organization & administration.
Table of Contents:
  • So you are new here!
  • Information every team member should know
  • How would you define "client service"?
  • Using the telephone
  • Scheduling an appointment
  • The appointment process
  • Marketing our practice
  • Financial information for the client service representative
  • Medical records
  • Safety for the client service representative
  • The more advanced client service representative
  • American Animal Hospital Association client service protocols.