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Front office management for the veterinary team /

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Bibliographic Details
Main Author: Prendergast, Heather (Author)
Format: Book
Language:English
Published: St. Louis, Mo. : Elsevier, [2015]
Edition:Second edition.
Subjects:
Veterinary services > Administration.
Animal health technicians.
Office management.
Veterinary Medicine > organization & administration.
Animal Technicians.
Office Management > organization & administration.
Practice Management, Medical > organization & administration.
Veterinarians.
United States.
Table of Contents:
  • Veterinary health care team members
  • The receptionist team
  • Team leadership
  • Veterinary ethics and legal issues
  • Human resources
  • Stress, burnout and compassion fatigue
  • Practice design
  • Technology in the office
  • Outside diagnostic laboratory services
  • Marketing
  • Client communication and customer service
  • Interacting with a grieving client
  • Appointment management
  • Medical records management
  • Inventory management
  • Controlled substances
  • Logs
  • Accounts receivable
  • Pet health insurance and wellness plans
  • Finance management
  • Safety in the veterinary practice
  • Security
  • Clinical assisting
  • Calculations and conversions
  • Professional development.