Communication the Cleveland Clinic way : how to drive a relationship-centered strategy for superior patient experience /

Bibliographic Details
Other Authors:	Boissy, Adrienne (Editor), Gilligan, Timothy (Editor)
Format:	eBook
Language:	English
Published:	[New York] : McGraw-Hill Education, 2016.
Subjects:	Medical personnel and patient. Patient-centered health care. Interpersonal communication. Physician and patient. Medical ethics. Cleveland Clinic Foundation. Physician-Patient Relations. Health Communication. Patient-Centered Care. Organizational Culture. Case Reports. Ebooks. Electronic books.
Online Access:	Connect to the full text of this electronic book.

Table of Contents:

"I already know this" and "Patients know I care" : designing a culture that is ready for communication skills training
Leveraging your burning platform
Keys to launching a successful communication skills training program
Birth of the R.E.D.E. Model
Making communication skills resonate with experienced clinicians
Conversations that haunt clinicians
Individual peer coaching : what to do about Dr. Jones?
Facilitating staff physicians is not the same as teaching residents or students ... or is it?
Who facilitates whom? Advanced care provider training
Empathic communication through the loop lens : a surgeon's perspective
"Trust me, I'm a doctor!" : building, supporting, and maintaining professionalism
The awesome power of vulnerability.