http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
how to drive a relationship-centered strategy for superior patient experience
"I already know this" and "Patients know I care" : designing a culture that is ready for communication skills training -- Leveraging your burning platform -- Keys to launching a successful communication skills training program -- Birth of the R.E.D.E. Model -- Making communication skills resonate with experienced clinicians -- Conversations that haunt clinicians -- Individual peer coaching : what to do about Dr. Jones? -- Facilitating staff physicians is not the same as teaching residents or students ... or is it? -- Who facilitates whom? Advanced care provider training -- Empathic communication through the loop lens : a surgeon's perspective -- "Trust me, I'm a doctor!" : building, supporting, and maintaining professionalism -- The awesome power of vulnerability.
edited by Adrienne Boissy, Timothy Gilligan.
Description based on opening page (viewed Mar 05, 2018).