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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Bibliographic Details
Main Author: Michelli, Joseph A., 1960- (Author)
Corporate Authors: McGraw-Hill Companies, UCLA Health System (supporting body.)
Format: eBook
Language:English
Published: [New York] : McGraw-Hill, 2011.
Subjects:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Hospitals, University > organization & administration.
Quality of Health Care > organization & administration.
Organizational Innovation.
California.
Ebooks.
Electronic books.
Online Access:Connect to the full text of this electronic book.
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