Connecting with clients : practical communication for 10 common situations /
| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | |
| Format: | eBook |
| Language: | English |
| Published: |
Lakewood, Colo. :
American Animal Hospital Association Press,
[2009]
|
| Edition: | Second edition. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
Table of Contents:
- How to use this book
- Veterinary communication
- Communication protocols and clinical communication skills
- Communication protocols
- Clinical communication skills
- Nonverbal communication skills
- Verbal communication skills
- A note about email and telephone conversations
- Common situations
- Dealing with emergencies
- Dealing with financial constraints
- Dealing with mistakes, accidents, or unexpected outcomes
- Dealing with angry clients
- Dealing with complaining clients
- Dealing with anxious clients
- Dealing with indecisive clients
- Working with children
- Dealing with euthanasia appointments
- Dealing with grieving clients.