rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Connecting with clients
    sub title: practical communication for 10 common situations
  name:
    name part: Durrance, Dana.
    role:
      role term: creator
  name:
    name part: Lagoni, Laurel.
  name:
    name part: American Animal Hospital Association
  type of resource: text
  genre: bibliography
  genre: Ebooks.
  genre: Electronic books.
  origin info:
    place:
      place term: cou
    date issued: 2009
    edition: Second edition.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource (xx, 22 pages)
  table of contents: How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients.
  note: Dana Durrance, Laurel Lagoni.
  note: Laurel Lagoni's name appears first on the earlier edition.
  note: Electronic resource.
  note: This title is restricted to authorized TAMU and TAMHSC users.
  note: Includes bibliographical references (pages 87-90).
  subject:
    topic: Veterinary medicine
  subject:
    topic: Veterinarian and client
  subject:
    topic: Interpersonal communication
  subject:
    topic: Pet owners
    topic: Psychology
  subject:
    topic: Professional-Patient Relations
  subject:
    topic: Veterinary Medicine
    topic: methods
  subject:
    topic: Animal Technicians
    topic: psychology
  subject:
    topic: Bonding, Human-Pet
  subject:
    topic: Communication
  subject:
    topic: Veterinarians
    topic: psychology
  classification: SF745 .L34 2009eb
  classification: 636.089/0696
  classification: SF 745 D948c 2009
  classification: SF 610.5 L177c 2009eb
  related item:
    title info:
      title: Connecting with clients
    name:
      name part: Lagoni, Laurel.
  related item:
    title info:
      title: Connecting with clients
    name:
      name part: Durrance, Dana.
    origin info:
      publisher: Lakewood, Colo. : American Animal Hospital Association Press, c2009
      edition: 2nd ed.
    identifier: (DLC) 2009045418
    identifier: (OCoLC)461256278
    identifier: (Voyager BibID)73107
  identifier: 9781583261330 (electronic bk.)
  identifier: 1583261338 (electronic bk.)
  identifier: 9781583261163
  identifier: 1583261168
  identifier: http://proxy.library.tamu.edu/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,uid&custid=s3714673&direct=true&db=nlebk&AN=400105&site=ehost-live
  access condition: This title is restricted to authorized TAMU and TAMHSC users.
  record info:
    record content source: N$T
    record creation date: 111107
    record change date: 20190418084112.0
    record identifier: in00004519992