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Educating your clients from A to Z : what to say and how to say it /

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Bibliographic Details
Main Author:	Boss, Nan
Corporate Author:	AAHA Press
Format:	eBook
Language:	English
Published:	Lakewood, Colo. : AAHA Press, [2011]
Edition:	Second edition.
Subjects:	Veterinary medicine. Communication in medicine. Veterinarian and client. Communication. Interpersonal Relations. Veterinary Medicine. Ebooks. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

Veterinary communication basics
Appointments
Behavior and training
Cancer
Dentistry
Emergencies and referrals
Fleas and ticks and other things that bite
Grief counseling and euthanasia
Heartworms
Intestinal parasites
Joint disease
Kittens and puppies
Laboratory testing
Money matters
Nutrition and nutraceuticals
Over-the-counter sales
Pharmacy
Questioning your clients
Risk management
Surgery and anesthesia
Telephone skills
Urinary disorders
Vaccinations
Weight control and exercise for pets
X-rays, ultrasound, and other high-tech procedures
Yearly exams and senior health care recommendations
Zoonotic diseases.