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Exam room communication for veterinarians : the science and art of conversing with clients /

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Bibliographic Details
Main Author: Klingborg, Jon
Corporate Author: American Animal Hospital Association
Format: Book
Language:English
Published: Lakewood, Colo. : AAHA Press, [2011]
Subjects:
Interpersonal communication.
Communication in medicine.
Veterinary medicine > Practice.
Veterinarian and client.
Communication.
Veterinary Medicine > methods.
Physical Examination > veterinary.
Professional-Patient Relations.
Veterinarians > psychology.
Table of Contents:
  • Science of veterinary communication
  • Better communication: what's in it for me?
  • What do clients really want?
  • Verbal and nonverbal communication during the office call
  • Grief communication and euthanasia
  • Art of conversing with clients
  • Cognitive and social styles
  • Determining cognitive style
  • The hawk
  • The dog
  • The kitten
  • The owl
  • Conversing with all cognitive styles via the FALE system
  • Assessing your own veterinary communication style
  • Field guide to veterinary personality types
  • Avoiding communication quicksand
  • Using communication to combat burnout and create job satisfaction
  • Personal assessment
  • Burnout inventory
  • Hobby suggestions based on social-cognitive styles.