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The veterinary receptionist's handbook /

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Bibliographic Details
Main Author:	McClister, M. T.
Other Authors:	Midgley, Amy
Format:	Book
Language:	English
Published:	Lenexa, Kan. : Veterinary Medicine Pub. Group, [2000]
Edition:	Second edition.
Subjects:	Receptionists > Training of. Veterinary hospitals. Animal health technicians > Training of. Veterinary Medicine. Office Management. Animal Technicians. Hospitals, Animal > organization & administration.

Table of Contents:

Making a good first impression
Getting organized
General administrative policies
Answering clients' questions
Fee and payment policies
Scheduling appointments
Handling emergencies
Interacting with clients
Your role in marketing
Importance of diagnostic tests
Importance of vaccinations
Importance of internal parasite control
Importance of eternal parasite control
Dispending drugs and supplies
Common surgical procedures
Common medical problems
Commonly asked questions: small animals
Commonly asked questions: horses
Glossary of veterinary medical terms
Vital statistics.