APA (7th ed.) Citation

Saxton, J. W. (2007). The satisfied patient: A guide to preventing malpractice claims by providing excellent customer service (Second edition.). HCPro ; Health Leaders Media.

Chicago Style (17th ed.) Citation

Saxton, James W. The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service. Second edition. Marblehead, MA: HCPro ; Health Leaders Media, 2007.

MLA (9th ed.) Citation

Saxton, James W. The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service. Second edition. HCPro ; Health Leaders Media, 2007.