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Buying and contracting for resources and services : a how-to-do-it manual for librarians / Rick Anderson.

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Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guid...

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Bibliographic Details
Main Author: Anderson, Rick, 1965-
Format: Book
Language:English
Published: New York : Neal-Schuman Publishers, c2004.
Series:How-to-do-it manuals for libraries ; no. 125.
Subjects:
Information Management > methods
Library Technical Services
Library Collection Development
Library Materials
Interinstitutional Relations
Contracts
Negotiating
Publishing
Commerce
Table of Contents:
  • Working with vendors : the state of the art
  • Being a good customer
  • Getting off on the right foot
  • Issuing a request for proposals
  • Establishing a new service
  • Negotiating terms of service
  • Negotiating a license agreement
  • Understanding approval plans
  • Putting out fires
  • Preventing fires
  • Working with sales representative
  • Working with customer service representatives
  • Tracking vendor performance
  • Switching vendors
  • Dealing with unsolicited materials
  • Working with problem vendors
  • Understanding the ethics of vendor relations