Customer service in health care : a grassroots approach to creating a culture of service excellence /

The satisfied patient : a guide to preventing malpractice claims by providing excellent customer service /
by: Saxton, James W.
Published: (2007)

Patient satisfaction and change in medical care provider : a longitudinal study /
by: Marquis, M. Susan
Published: (1982)

Measuring patient experience in clinical trials : feasibility study.
Published: (2021)

Managing patient expectations : the art of finding and keeping loyal patients /
by: Baker, Susan Keane
Published: (1998)

Patient satisfaction : understanding and managing the experience of care /
by: Press, Irwin
Published: (2006)

Technology, health and the patient consumer in the twentieth century /
Published: (2025)

Doing a case study on health care quality improvement at a large public teaching hospital : a non-cliniciańs account /
by: Melo, Sara
Published: (2019)

Through the patient's eyes : understanding and promoting patient-centered care /
Published: (1993)

Patient preference and adherence.

Counselling and communication in health care /
Published: (1991)

The Practice of autonomy : patients, doctors, and medical decisions /
by: Schneider, Carl, 1948-
Published: (1998)

Respecting patient autonomy /
by: Levi, Benjamin H. (Benjamin Horowitz), 1961-
Published: (1999)

Patient advocacy for health care quality : strategies for achieving patient-centered care /
Published: (2008)

Achieving service excellence : strategies for healthcare /
by: Fottler, Myron D.
Published: (2002)

Information therapy : prescribed information as a reimbursable medical service /
by: Kemper, Donald W.
Published: (2002)

User involvement in health care /
Published: (2011)

Consumer satisfaction in medical practice /
by: Sommers, Paul A.
Published: (1999)

Journal of patient experience.
Published: (2014)

Service quality improvement : the customer satisfaction strategy for health care /
by: Leebov, Wendy
Published: (1994)

Community health advocacy /
by: Loue, Sana
Published: (2003)

Communication skills for the health care professional : concepts and techniques /
by: Van Servellen, Gwen Marram
Published: (1997)

Total customer satisfaction : a comprehensive approach for health care providers /
by: Sherman, Stephanie G.
Published: (1999)

Thoughtful health care : ethical awareness and reflective practice /
by: Seedhouse, David, 1956-
Published: (2017)

Advocacy in health care : the power of a silent constituency /
Published: (1986)

The therapeutic relationship in complementary health care /
by: Mitchell, Annie
Published: (1998)

Partnership for health : building relationships between women and health caregivers /
by: Beck, Christina S.
Published: (1997)

The psychology of health care : a humanistic perspective /
by: Chapman, Jane E., 1932-
Published: (1983)

Patient experience improvement at UPMC Eye Center /
by: Dai, Tinglong, et al.
Published: (2016)

Patient satisfaction : defining, measuring, and improving the experience of care /
by: Press, Irwin
Published: (2002)

Survey data analysis : analyzing patient experience using combined survey data and clinical/psychosocial outcomes data /
by: Ehwerhemuepha, Louis, et al.
Published: (2020)

The patient patients : women and their doctors /
by: Roberts, Helen, 1949-
Published: (1985)

Health behavior change and treatment adherence : evidence-based guidelines for improving healthcare /
by: Martin, Leslie R.
Published: (2010)

Women's health needs in patient education /
by: Redman, Barbara Klug
Published: (1999)

Person-centred healthcare research /
Published: (2017)

Psychosocial basis of health care /
Published: (1983)

The knowledgeable patient : communication and participation in health /
Published: (2011)